0086-574-63616918、63625095、63625096 中国浙江省宁波市慈溪市观海卫镇湖滨路18号 English 老网站
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Investigation

  • 2015/01/23
  • Ningbo Tianhua Electric Appliance Co., Ltd.

QUESTIONNAIRE FORM FOR CUSTOMER’S SATISFACTION DEGREE

Customer’name:

Serial No:
Item
Grade
Standard
Customer comment
 
Remark
 
 
1
PRODUCT QUALITY
FULL SCORE 50


99.5%<UNPACKING CONFORMING RATE≤100%
50


99.0%<UNPACKING CONFORMING RATE≤99.5%
40


98.0%<UNPACKING CONFORMING RATE≤99.0%
35


96.0%<UNPACKING CONFORMING RATE≤98.0%
30


UNPACKING CONFORMING RATE≤96.0%
0


 
 
2
 
 
THE PACKING ,ATTACHMENT AND APPEARANCE OF PRODUCT
FULL SCORE10



COMPLETEPACKING,ATTACHED DOCUMENT,ATTACHMENTAND LOGO
4


PACKING PROTECTIVE EFFECT
3


GOOD AND TIDY APPEARANCE
3


 
 
 
3
DELIVERY
FULL SCORE20



DELEVERY 100% ON TIME
10


THE REQUIREMENT OF URGENT DELIVERY CAN BE MET
4


NO  EXTRA FREIGHT CHARGES
2


NO DELIVERY MORE OR LESS ORDERED QUANTITY
2


MAINTENANCE OF DELIVERY RECORD
2


 
 
 
 
4
THE RESPONSE TO THE CUSTOMER
FULL SCORE20



THE CUSTOMER COMPLAINTS CAN BE RELIED WITHIN STIPULATED TIME
6


HAVING ENOUGH SPARE PRODUCT AND SPARE PARTS
6


MAINTENANCE IN TIME AND CONTACT AVAILUBLE AT ANY TIME
4


NUTUAL FAITH ,RESPECT AND EASY COMMUNICATION WITH CUSTOMERS
4


TOTAL     SCORES



We shall appreciate it if you could fax or send by e-mail this investigation form with its supplementary page or your opinion and suggestion to our trade dept.   Our company address : Guanhaiwei Industry Development District Zhejiang Prov., China (315315).

TEL:+86(0574)-63616918

FAX:+86(0574)-63625096

E-MAIL: tianhua@tianhua.com

Export@tianhua.com